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FAQ

Giclée printing

Each print is an individually produced giclée, a high resolution reproduction that is recognised as perhaps the finest method of reproducing original artwork accurately. The artwork is digitally scanned using 48 bit multi-pass technology at high resolution. It is then printed using long life pigment inks on archival quality paper. With giclée printing, the image is sprayed onto the surface giving it a continuous tone with no visible dot screen pattern. The quality of the print is excellent, with deep saturated colours and brilliant reproduction of the finer details, such as brush strokes and textures.

With the use of pigment inks and premium quality paper or canvas and displayed under the correct lighting conditions prints should last (85-100 years) without noticeable fading. Unfortunately, the fact is that most things that have colour will fade over time if they receive any exposure to UV light.

We recommend that you keep your artwork away from direct sunlight and water and don’t use any chemicals or cleaning agents.

Shipping

We print every order on demand allowing us to offer bespoke solutions and ensure the quality of every print. That means that once you have placed an order we print it at a local Giclee specialist.

This process takes approximately 2 weeks plus delivery which we'll advise of at the point of purchase depending on your location.

All artwork is made to order so we cannot accept returns, exchanges or change of mind.

We are happy to fulfil international orders but will need to quote on delivery on an ad-hoc basis. Please contact us for more information.

Please be aware that any items shipped internationally may incur additional fees and duties levied by customs which you are responsible to pay. Unfortunately we are unable to advise on the cost of these duties.

Our products are produced using the highest quality products. Any slight markings or variations are intentional. All items are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us and we will organise a replacement for you.

Please Note: Faulty and damaged items are subject to the same conditions as returns and exchanges. If you receive a package which is visually damaged or opened insist that this is noted with the carrier before signing for your order. You will be required to follow the same steps as with Returns.